London School of Sports Massage |
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Privacy Policy
London School of Sports Massage (LSSM)
Effective Date: 10 July 2026
The London School of Sports Massage (LSSM) is committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store, share and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable legislation.
This policy applies to:
By using our website or enrolling on one of our courses you acknowledge that your personal information will be processed as described in this policy.
The Data Controller is:
London School of Sports Massage (LSSM)
Email: admin@lssm.com
Telephone: 0208 452 8855
Postal Address: Unit 11. 100 Villiers Road, London NW2 4PJ
Depending upon your relationship with LSSM we may collect:
Identity Information
Course Information
Financial Information
Course payments Invoice details Refund records
Payment card details are processed by secure payment providers and are not stored by LSSM.
Website Information
Communication Records
We use your information to:
Maintain quality assurance standards
We process personal information under one or more of the following lawful bases:
Where consent is used, you may withdraw it at any time.
Students enrolled on LSSM programmes receive access to our online learning resources.
To administer access we may record:
These records help us:
The online learning platform supplements classroom teaching and is not intended to replace supervised practical training.
LSSM qualifications require students to complete supervised practice treatments and clinical case studies.
Students are responsible for obtaining informed consent from clients before collecting personal information for coursework purposes.
Case study records may contain:
Students should avoid recording unnecessary personal identifiers wherever possible.
Client information collected for educational purposes should be:
Kept securely only used for assessment, accessible to authorised tutors and assessors and destroyed securely when no longer required.
Some practical assessments may include photographs or video recordings where appropriate.
These recordings may be used:
To assess practical competence for internal moderation during appeals for quality assurance for external verification
Assessment recordings are only viewed by individuals authorised to do so, including:
Assessment recordings are never used for marketing without separate written consent.
Students are informed whenever recording forms part of an assessment.
Where students are registered for qualifications accredited by the Soft Tissue Therapy Qualifications (STTQ), LSSM may share relevant personal information necessary for qualification administration.
This may include:
Information is shared solely for the administration, quality assurance and certification of qualifications.
LSSM students are given free student membership with our professional association, the Institute of Sport and Remedial Massage (ISRM). LSSM may share relevant personal information necessary for membership administration.
This may include:
Information is shared solely for the administration of membership.
Coursework and assessment evidence may be viewed by authorised personnel including:
Access is granted strictly on a need-to-know basis.
All personnel handling assessment information are expected to maintain confidentiality and comply with UK data protection legislation.
We may occasionally contact:
with information about:
We may share information with:
We never sell personal information.
LSSM uses appropriate technical and organisational measures to protect personal information, including:
No online system can guarantee complete security, but we continually review and improve our safeguards.
We only retain information for as long as necessary.
Typical retention periods are:
Some qualification records may be retained for longer where necessary to verify awards or comply with legal obligations.
Under UK GDPR you have the right to:
Requests should be made in writing using the contact details below.
Our website may contain links to external websites.
LSSM is not responsible for the privacy practices of those websites.
We may amend this Privacy Policy from time to time to reflect changes in legislation, technology or our services.
The latest version will always be published on our website.
For questions about this Privacy Policy or requests relating to your personal information, please contact:
London School of Sports Massage (LSSM)
Email: admin@lssm.com
Telephone: 0208 452 8855
Address: Unit 11. 100 Villiers Road, London. NW2 5PJ
If you remain dissatisfied after contacting us, you may complain to the Information Commissioner's Office (ICO).